Q: When do I get paid?
ANSWER: We aim to process payments quickly after receiving and inspecting your shipment. Payment is typically initiated at least within 1 hour after your boxes have been inspected and confirmed to meet all our criteria (condition, expiration date, NDC codes, and quote accuracy).

Q: How is payment made?
ANSWER: We offer several convenient payment methods, which includes PayPal, Venmo, Zelle CashApp, ApplePay, Chime, or check mailed directly to you. You will select your preferred payment method when you complete your quote and payment will be sent upon receiving the items.

Q: Where should I ship the boxes to?
ANSWER: After you complete your quote, we will provide you with a prepaid shipping label that includes the correct, secure mailing address for our inspection facility. Do not ship until you have received this label, as it ensures proper tracking and processing of your order.

Q: Should I remove the labels on the boxes of diabetic test strips?
ANSWER: No, please do not remove any labels yourself. Attempting to peel off pharmacy or patient labels can often cause significant damage to the box, which may disqualify the item under our damaged box policy. We have a professional process for safely removing or destroying patient information once the boxes are in our possession, ensuring your privacy is protected.

Q: What kinds of diabetic products do you buy?
ANSWER: We primarily buy excess diabetic test strips, lancets, meters, sensors, readers, infusion sets and quicksets and other diabetic supplies that meet our strict criteria regarding brand, expiration date, and box condition. We purchase many major brands.

Q: How can I trust that you will send me the money?
ANSWER: BuyBack Diabetic is a reputable business committed to honest transactions. We have a streamlined process with payment initiated immediately upon successful inspection. We are dedicated to maintaining positive seller relationships and encourage you to review our customer testimonials or contact us directly with any concerns.